Riyadh-based NRI and Social Worker Writes a Letter to IndiGo Regarding Frustratingly High Flight Fares...!

Unlike other countries’ airlines, Indian flight fares for commuting between Saudi Arabia and India are always high. During the seasons between June-October and December-mid January, the fares skyrocket, making them unaffordable for passengers, especially for the common middle-class.

These seasons often coincide with school holidays, festive seasons, and pilgrimage times, leading to a significant increase in passenger traffic. Airlines often adopt dynamic pricing, where fares are adjusted based on demand, with higher fares during peak seasons. This practice is unacceptable, and regulatory oversight should be applied to monitor and control such fare hikes.

After JetAirways, IndiGo emerged as a better option for passengers traveling to and from Saudi Arabia. Initially, IndiGo was known for its affordability, quality, and good services, and passengers had high hopes for the airline. Its flying suitability, time convenience, connectivity, and promptness were commendable.

However, over time, IndiGo’s increasing fares and deteriorating service levels have led to dissatisfaction among passengers who once relied on IndiGo for affordable and reliable travel. People have expressed their deep concerns in various ways and brought the issue to the attention of airline authorities and other regulatory bodies. Despite passengers’ grievances, it seems little has been done by the airline to address these concerns.

Previously, Riyadh-based Indian pro-bono lawyer and social worker, Dr. and Adv. P.A. Hameed Padubidri, raised the issue with the airline authorities. Now, he has taken up the issue again with the concerned officials by writing a letter to address the artificial inflation of fares, poor service, and frequent flight delays.

Dr. and Adv. P.A. Hameed remains hopeful for better services and more affordable fares from the airline in the days to come.